Jobs - Job Details - Administrative Assistant II, WD Operations

Support Student and Workforce Success as an Administrative Assistant II at CWI! 

Are you an organized, customer‑focused professional who enjoys supporting students and community partners? The College of Western Idaho (CWI) is seeking an Administrative Assistant II to provide front‑line administrative and operational support for Workforce Development programs. This role serves as a key point of contact for students, instructors, and organizations, helping them successfully navigate registration, scheduling, training, and certification processes. 

In this position, you’ll manage sensitive records, support daily program operations, and ensure a positive experience for every individual who interacts with Workforce Development. 

Why Join CWI? 

At CWI, Workforce Development plays a critical role in supporting Idaho’s employers and learners through training, credentialing, and upskilling opportunities. As an Administrative Assistant II, you’ll be part of a collaborative team that values service, accuracy, and student success—while building meaningful administrative experience in a fast‑paced, mission‑driven environment. 

Benefits: 

CWI offers one of the most affordable and comprehensive benefits packages in higher education, including: 

• Premium healthcare plans 

• 11%+ employer retirement contributions 

• Tuition discounts 

• Generous personal leave 

• Professional development opportunities 

Student & Customer Support: 

• Serve as the primary point of contact via phone, email, and in person for Workforce Development 

• Provide accurate information regarding programs, registration, policies, and procedures 

• Assist students and organizations with registration, basic advising, scheduling questions, and billing concerns 

• Conduct basic assessments to determine customer needs and route to appropriate staff or functional areas 

• Collect and escalate concerns as needed to ensure timely resolution 

Workforce Development & Program Support: 

• Provide administrative support to Workforce Development programs and instructional staff 

• Prepare student completion letters, certificates, and related documentation 

• Schedule, arrange, and facilitate testing and exam proctoring as needed 

• Distribute certifications and support course completion activities 

• Ensure classrooms are physically prepared for instruction and provide materials to instructors 

Records, Data & Administrative Operations: 

• Create, process, and maintain confidential student records, files, correspondence, and billing information 

• Complete accurate data entry and record maintenance in Colleague and other college systems 

• Prepare and update materials for internal and external communications 

• Order and maintain office supplies and equipment, when applicable 

• Schedule appointments, return customer phone calls, and assist with departmental projects 

Collaboration & Institutional Support: 

• Support college and department events such as orientations, meetings, and community engagements 

• Display a cooperative, professional attitude while working with staff at all levels 

• Prepare recommendations for improvements based on policies, procedures, and prior experience 

• Convey by words and action the values expected by CWI 

• Perform other duties as assigned 

Work Environment & Scheduling: 

• This position’s schedule may vary based on college needs, including possible evening and weekend coverage 

• Schedule adjustments may be ad‑hoc or permanent depending on operational requirements 

What We’re Looking For: 

• High school diploma or equivalent 

• Minimum of two (2) years of administrative assistant or customer service experience in a professional environment 

• Exceptional customer service and interpersonal skills 

• Proficiency in Microsoft Office applications and modern telephone etiquette 

• Strong verbal and written communication skills with a typing speed of at least 50 words per minute 

• Ability to handle sensitive and confidential information with discretion 

• Ability to interpret and apply information from manuals, policies, and procedures 

• Ability to draft original instructions, reports, and business correspondence