Reports To:
Executive Director, IT Operations
Position Status:
Full-Time
Are you passionate about technology, collaboration, and innovation? Do you thrive in a fast-paced, Agile environment where your work makes a direct impact on students, educators, and the greater community? CWI is looking for a talented IT Applications Administrator to support and enhance our enterprise applications that drive learning, workforce development, and operational excellence.
Why Join CWI?
At the College of Western Idaho (CWI), you will work in a dynamic, collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the efficiency of the institution.
Key Responsibilities:
Learning Management System (LMS) and Application Administration
- Manage the full lifecycle of courses and organizations within the LMS, including creation, archiving, deletion, and importing.
- Ensure applications are current by coordinating updates, communicating changes to users, and preparing related training and documentation.
- Collaborate with the Center for Teaching and Learning to support instructional technology needs.
Technical Support and Issue Resolution
- Provide advanced technical support for CWI applications, including application configuration, security, and issue resolution.
- Troubleshoot and resolve application issues, escalate tickets when appropriate, and collaborate with vendors and internal teams to ensure timely resolution.
- Support and respond to tickets escalated from the Helpdesk.
System Integration and Testing
- Assist with troubleshooting system integrations alongside IT operations architects and system administrators.
- Design, develop, and coordinate test plans for new applications or system updates using structured planning procedures.
Vendor Coordination and Internal Collaboration
- Manage vendor communications, including software updates, release rollouts, and service issues.
- Support ERP administrator with enterprise application functions that intersect with ERP data and services.
- Develop and maintain technical documentation for use by the internal IT team.
What We're Looking For?
- Associate’s degree in computer information systems or equivalent experience preferred
- At least three years of working experience in an application support role. Experience in Higher Education is preferred
- Experience managing multiple projects simultaneously and communicating effectively both verbally and in writing
- Possess organizational skills necessary to work professionally as a member of a collaborative team, as well as the ability to think critically, work independently, and solve problems
- Maintain confidentiality regarding information processed, stored, or accessed by the various enterprise systems
- Experience working in an Agile environment preferred
Additional Instructions for Applicants:
*Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week, eligibility for remote work is determined on a case-by-case basis at the hiring manager's discretion. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.
Benefits:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.
