Jobs - Job Details - Sr. Specialist, Student Accounts

Support Student Success and Financial Operations as a Senior Accounts Receivable Specialist at CWI! 

Are you a detail-oriented financial professional who enjoys solving problems, supporting students, and improving processes? The College of Western Idaho (CWI) is seeking a Senior Accounts Receivable Specialist to provide advanced accounts receivable support, collections management, customer service, reporting, and financial analysis while ensuring the accuracy and integrity of student accounts. 

In this role, you'll serve as a trusted resource for students, campus partners, and external stakeholders, helping resolve account issues, maintain accurate financial records, and support the college's commitment to exceptional service and financial stewardship. 

Why Join CWI? 

At CWI, finance professionals play a vital role in supporting student success and institutional operations. As a Senior Accounts Receivable Specialist, you'll have the opportunity to combine customer service, financial analysis, and process improvement while working in a collaborative environment focused on continuous improvement and operational excellence. 

Benefits: 

CWI offers one of the most affordable and comprehensive benefits packages in higher education, including: 

• Premium healthcare plans 

• 11%+ employer retirement contributions 

• Tuition discounts 

• Generous personal leave 

• Professional development opportunities 

Accounts Receivable & Collections Management: 

• Perform and coordinate collection activities, including phone, email, and written communications regarding outstanding account balances 

• Assist students with payment options and account resolution strategies 

• Review, monitor, and maintain student account balances to ensure accuracy and compliance 

• Implement processes related to monitoring delinquent accounts and non-payment drops 

• Make account adjustments and resolve account discrepancies as needed 

• Support the timely collection of outstanding receivables while maintaining a positive customer experience 

Student & Customer Support: 

• Provide accurate and timely information to students, employees, agencies, and community members by phone, email, and in person 

• Serve as a resource for questions related to payments, invoices, collections, and student account activity 

• Deliver exceptional customer service while handling sensitive and confidential information 

• Build positive relationships with students and stakeholders while supporting successful account resolution 

Financial Reporting & Data Analysis: 

• Maintain master course fee records and historical fee information 

• Identify, collect, organize, and maintain financial and operational data 

• Produce reports and provide timely responses to reporting requests 

• Analyze departmental performance information and identify trends, anomalies, and opportunities for improvement 

• Provide recommendations based on data analysis and operational review 

Business Process Improvement & Compliance: 

• Identify opportunities to improve workflows, procedures, and internal controls 

• Assist with translating financial and system requirements across departments 

• Support process improvements that increase efficiency, accuracy, and customer satisfaction 

• Ensure compliance with institutional policies, procedures, and financial practices 

• Participate in identifying and resolving operational issues as part of a collaborative team 

Administrative Support & Collaboration: 

• Perform administrative duties in support of Student Accounts and Business Office operations 

• Collaborate with campus departments, agencies, and external partners 

• Interact professionally with students, executives, government agencies, campus organizations, and community stakeholders 

• Convey by words and actions the values expected by CWI 

• Perform other duties as assigned 

What We're Looking For: 

• Associate's degree in Accounting, Finance, Business, or a related field, or an equivalent combination of education and experience 

• One (1) year of accounts receivable experience 

• One (1) year of front-line customer service experience 

• Strong verbal and written communication skills 

• Ability to exercise sound judgment and make confident decisions 

• Strong organizational skills and attention to detail 

• Ability to maintain confidentiality and handle sensitive information professionally 

• Ability to work effectively in a fast-paced environment while managing multiple priorities 

• Ability to obtain an Idaho driver's license and provide transportation to CWI locations as needed