IT Manager II, User Services
The College of Western Idaho is committed to offering a competitive benefits package with affordable and robust benefit options:
- Medical, dental, and vision insurance plans range from $25 - $299 per month with deductibles as low as $350!
- Premiums depend on the plan type and the number of dependents on the plan
- For more information on health insurance, including coverage details and plan summaries, visit www.OGI.Idaho.gov
The College of Western Idaho (CWI) is committed to empowering students to succeed by providing affordable and accessible education to advance the local and global workforce.
Offering premier programs and degrees that make a difference, CWI remains a top choice for higher education in the Treasure Valley. Empowering the community one student at a time, CWI moves fearlessly forward paving the way to bold new futures with flexible options, exceptional tuition value, and support every step of the way.
Visit cwi.edu/about-cwi to learn more.
Responsible for real-time support for audio/visual (AV) and control technologies that allow faculty to seamlessly conduct classes at all CWI campuses. This position is responsible to follow maintenance schedules to minimize support costs while maintaining high availability. The Senior Specialist will document and analyze, install and maintain classroom systems and applications to include audio-visual projection and monitors, video conferencing systems, and classroom recordings.
• Take a proactive approach to monitoring platforms and services, identifying and predicting problems prior to them developing into emergencies and reporting recommendations to management
• Provide technical assistance with classroom audio-visual and computer hardware equipment, video conference systems, classroom computers, instructional software applications, AV digital media creation lab, and computer-based classrooms and thoroughly document all support issues and resolutions
• Monitor multimedia systems for operational and performance issues using software (Extron GVE) to diagnose problems and develop a stable and reliable multimedia platform
• Schedule and perform preventative maintenance on audio-visual, video conference and security camera systems
• Maintain an accurate and comprehensive inventory and maintenance records for AV equipment
• Report needed AV parts and supplies to supervisor for purchase
• Perform other meeting and conference room AV setup
• Diagnose and repair AV equipment to the board level
• Support video conference based classes to include scheduling, call setup and monitoring, and troubleshooting
• Perform basic desktop support for CWI provided faculty laptops
• Respond to emergency calls from staff and faculty using systems supported by User Services
• Install and program small scale, local AV systems, including cable termination, control systems (Extron) and display hardware
• Assist in live event production during work and after-work hours
• Maintain awareness of emerging technologies and their possible applications at CWI
• Perform other duties as assigned
• Bachelor’s degree in electronics, audio-visual production, and/or a combination of extensive experience as an audio-visual technician at a college or university preferred
• Experience using, monitoring, troubleshooting and maintaining audio/visual equipment in a professional setting
• Experience using a help desk ticketing system
• Experience supporting video conferencing
• Experience installing and supporting low voltage electronics and control systems
• Familiar with Microsoft Windows applications.
• Basic understanding of networking and computer support
• Prior work experience as an audio/video technician at a college or university
The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is usually working indoors. There may be some outdoor exposure when transferring between locations or supporting outdoor events. The noise level in the work environment is generally quiet, but varies based upon activity.
This job requires occasional driving vehicles, lifting, climbing and working from ladders, and often includes driving, pushing carts, using hand tools, software and electronic equipment to diagnose and repair equipment in the field or in the office.
Additional Instructions for Applicants:
Please submit a cover letter and resume with the application.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.