Reports To:
Assistant Director
Position Status:
Full-Time
Posted Pay Range:
$17.80 - $22.24
About Us:
College of Western Idaho (CWI) is committed to empowering students to succeed by providing affordable and accessible education to advance the local and global workforce.
Offering premier programs and degrees that make a difference, CWI remains a top choice for higher education in the Treasure Valley. Empowering the community one student at a time, CWI moves fearlessly forward paving the way to bold new futures with flexible options, exceptional tuition value, and support every step of the way.
Visit Why CWI to learn more.
Position Summary:
The Admissions Representative plays a crucial role in providing comprehensive support to prospective, new, and current students, primarily stationed within the One Stop Student Services locations at the College of Western Idaho (CWI). This position involves offering general information and services, with a specific focus on admissions-related matters. The Admissions Representative is dedicated to guiding new students through the admissions process, ensuring a smooth transition, and fostering a sense of welcome within the CWI community.
Essential Functions:
• Provide adept support in the One Stop Student Services locations, delivering both admissions and general information to current and prospective students, as well as the public, through in-person interactions, phone calls, and emails.
• Conduct follow-up communication with prospective students, aiding them in the college and program selection process.
• Facilitate campus tours for individuals and small groups to establish a connection with the college environment.
• Coach and mentor work study students to assist in campus tours, welcome duties, and prospective student outreach
• Collaborate with other members of the student services team to refer students for additional services.
• Ensure review and intake of admissions documents.
• Ensure thorough understanding of the College's program offerings and actively engage with prospective students to provide comprehensive guidance on their options at CWI.
• Handle payment transactions, including cash handling, reconciling, and deposits.
• Resolve inquiries by providing answers and tracking issues to completion.
• Stay updated on college policies, procedures, programs, and articulation agreements with other colleges, as well as maintain awareness of surrounding state/private colleges and universities.
• May involve occasional early evening hours and travel between campus locations for events or coverage requirements.
• Engage in data entry, report production, and record maintenance to support data-driven actions.
• Perform additional duties as assigned.
• Demonstrate, through words and actions, the values expected by CWI.
Minimum Qualifications:
• Possess at least one year of professional experience in student services, customer service, admissions, recruiting, or a related field.
• Demonstrate strong customer service and outgoing interpersonal skills.
• Showcase technical proficiency in Microsoft Office suites, database systems, presentation software, or equivalent tools.
• Previous experience in a community college setting is preferred, with a preference for serving a diverse, non-traditional student population.
• Exhibit strong cross-cultural interpersonal and writing skills, including public speaking abilities to positively represent the college to diverse populations.
• Preferred experience with Ellucian Colleague ERP or other major ERP systems.
• Bilingual proficiency (Spanish/English) is preferred.
Benefits:
Unlock a world of unparalleled benefits at the College of Western Idaho, where we redefine excellence in affordable and comprehensive benefits packages!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.
